EOS Webcam Utility - shuts off then on every 30 minutes

[thewong1024]

I have a Canon 7D Mark II and a Macbook running MacOS 10.15.7 running the 1.1 release of the EOS Webcam Utility.  I have the camera setup as a webcam and works great except for one new behavior.  If I'm in a meeting longer than 30 minutes, it'll shutoff almost exactly at 30 minutes for a couple seconds and then reconnect.  It sounds like it is power cycling.  In the Setting menu I already adjusted the Auto Power Off to disabled.  When I had the beta webcam utility, this wasn't happening.  Only really started noticing it after I updated it to 1.1.

Any thoughts on how to fix this?

[bridge]

Me too. 7D Mark II firmware v.1.1.3 and auto power off disabled , MB Pro w/ Big Sur, webcam utility 1.0

Every 30 minutes camera disconnects and reconnects after a second or two.

[bridge]

I just figured out that it doesn't cycle off every 30 minutes if there is no memory card in the camera. That's right, no card, no problem.

[thewong1024]

Still not working for me.  Are you taking out both the SD and CF card?  Also, what setting are you using for the camera (e.g. AV/P, live view mode, etc)?

[bridge]

Right, I don't have any memory cards in my camera. I'm in AV mode.

[bridge · Accepted solution]

Try setting auto power off to 1 minute.

[benjaminfisher]

was this ever resolved? having the same issue...

[thewong1024]

Not yet, going to test the auto power off set a 1 min to see if that works.  I did find that if I tap the shoot button it resets the 30 minute timer.  Kind of annoying since I have meetings that go over 30 minutes but it's a hack for now.  Still looking for a more permanent fix.

[benjaminfisher]

I just tested the set auto power off to 1 minute and that seems to have fixed it. Doing a few more tests to confirm.

[benjaminfisher]

I can confirm after 3 tests that setting auto power off to 1 minute fixes this issue. I have it on M mode, video shooting mode. Thank you bridge!!