09-19-2022 01:42 PM
I just got a new MacBook Pro for work, but not able to utilize my Cannon camera as my webcam. It doesn't appear my MacBook is recognizing my camera as a video device. I work remote so being on camera for work meetings is a must. I currently running my Macbook through a KVM triple monitor switch and my MacBook lid is closed. Please help or I'll just need to move away from Cannon devices. Thanks!
09-19-2022 01:54 PM
Please visit canon.us/livestream for information and FAQs regarding the EOS Webcam Utility Software, including OS and camera compatibility.
09-19-2022 02:48 PM
This comment is not helpful. I already know the webcam utility is not compatible with M1 at this time. Please forward this issue to your software engineers. There must be a high demand for this issue to be address soon, I cant be alone. Thanks!
09-23-2022 04:06 AM
You will need to use a third party software like Cascable Pro. This saved our streaming production.
09-23-2022 11:05 AM
Thanks for the suggestion! I tried Cascable Webcam, but didnt work. It installed and I was able to connect my camera and view it on the application, but it was not available as a video device on any other applications. What OS version are you using? I am on Monterey 12.6
09-23-2022 03:45 PM
Latest version of Monterey. Use it with OBS and also Propresenter.
09-26-2022 12:15 PM
Update: I was able to get Cascable to work after uninstalling and reinstalling. Thanks again for all the suggestions!
09-23-2022 12:16 PM
If your camera officially supports “Clean HDMI” output, then I suggest using an HDMI to USB adapter. Using an external microphone plugged into the camera should eliminate any issues associated with synchronizing audio and video.
It is not just a Canon problem. Most major camera manufacturers have similar software issues with their Apple applications. Apple frequently makes significant changes to the OS and breaking parts of their codebase. This will often force companies to rewrite their apps multiple times, which means going through the Apple relicensing process all over again each time.
If you wish to make an engineer’s blood boil say this to one, “It should be easy.”
09-23-2022 01:21 PM
Thanks Waddizzle for the recommendation and helping me to temper my expectations on this issue. Unfortunately, neither my EOS Rebel T6 or EOS 6D MK II support a clean HDMI output.
09-24-2022 02:33 PM - edited 09-24-2022 02:34 PM
One “Clean HDMI” work around for the 6D2 is to put the camera into video mode, and then press [INFO] a couple of times until all of the icons are cleared. Turn off AF.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.