10-30-2024 07:25 PM
Hey there - like the title says, I have an older T6s, a MacBook and the Pro version of the utility just downloaded today from the Canon website. When I load up the Pro app, it never shows the connected T6s and neither does my video recording app I'm using. It see the facetime camera just fine though. My current connectivity is via the USB mini connector into the Apple branded dongle that comes with the older (2019) lightning-only connector macbooks. I have the camera turned on into the 'video' position and have removed the SD card as having the SD card installed force the shutter closed like it would if I turned the camera off. I have used this USB cable on my Windows 10 machine with success and is in fact working right this second so I feel like it's not the cable. I'm unsure where else to check. On my video recording app I get the EOS Webcam Utility screen with the little red X over the USB connector screen. Please help, I'm fairly tech savvy but having an issue with this.
Thank you!!!
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.