EOS Webcam Utility Pro not opening or working using EOS R10

[Dinkle]

Everytime i try to open the app it does not open or do anything

[Tiffany]

Welcome to the forum!

So that the Community can help you better, we will need to know what model Canon equipment you are using and which operating system.  How are you connected?  Any other details you'd like to give will only help the Community better understand your issue.  If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

[Dinkle]

im using a eos r10 and the operating system im using is EOS Webcam Utility Pro 2.0.30 I am using a USB

but I know this USB works because I use it for EOS Utility on my other PC

[Anonymous]

Wi-Fi needs to be disabled in the camera in order to use the USB cable.

[Dinkle]

it is it still doesn't work

[cfrank01]

Even with a USB cable, I get no image from my 70D when trying to use it as a webcam!

[Anonymous]

What type of USB connection have you chosen in the camera menus?

[Dinkle]

same

[cfrank01]

Not sure what I did, but mine just started working.  I did turn the camera off and on a few times but I've been trying for months to get it to work.

[Dinkle]

im trying to stream but my EOS webcam Utility pro is not opening and my camera is not showing