EOS Webcam Utility Pro does not recognize a paid subscription

[CarlenY]

I have paid for EOS Webcam pro: 

Despite it being paid, the program still blocks me from paid features: 

I can't find anywhere on the website to receive support for subscriptions. How can this get fixed or where can I get support for this? 

[Arthur]

Hello CarlenY, 

To assist with this issue, we recommend reaching out to our EOS WebCam support team directly. You can reach them directly at 844-226-6692, Monday-Friday from 9 am to 9 pm EST and Saturdays from 9 am to 7 pm EST.