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canon mark iii ( image.canon) app issue . Transfering video

Hennyd33
Apprentice
  • I have a canon mark iii camera, I'm using the app "image.canon" like it said to do in the manual they gave me . The app worked but it won't let me transfer one of my videos. It just says "this movie cannot be sent".. the video I'm trying to transfer to the app , is a bit longer then the rest that I was able to transfer .. is it because of my phone storage? Even though I'm using the app?
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  • DA599F9B-3EE9-4D1C-B9A8-D86B6D83CD45.jpeg
1 REPLY 1

Danny
Moderator
Moderator

Hi, Hennyd33!

So that the Community can help you better, we need to know exactly which Canon camera model you're using as we've made more than one camera with the "Mark III" designation in its model name. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

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