Wifi issue between R7 and Google Pixels

[Nico95]

Hello,

Since the last update, I can't use the Canon connect app with my Google Pixel 6. Bluetooth connection is OK but I can't use wifi features.

I tried to reset connection, I tried a brand new Pixel 8 and I have the same issue.

I tried with an old Xiaomi and it works.

I think that Google and their uncompromising security policy has broken the Canon wifi connexion.

If I try to connect manually, my phone says "password mismatch".

I'm sure I'm not the only one 😞

Canon, could you please make something for us please ?

Thank you!

[Nico95]

Hello

Thank you for the tip

I just checked the new firmware and it doesn't work. But they show a message : with some devices, you should use the option WPA-2

[skipphoto]

I had a heckuva time getting my Pixel to connect without an access point. What finally worked for me was disabling the cell connection on my Pixel while leaving WiFi and Bluetooth on. Specifically, I turn on Airplane Mode, then enable WiFi and Bluetooth. I make sure there is nothing connected on WiFi when I open Canon Connect and start the connection using Bluetooth. If I switch to a function needing WiFi, like "Camera date/time settings" (why it needs WiFi instead of Bluetooth I don't know), it can take up to a minute to connect, but now it works.

[Jt1989]

Anyone figured out a cause? 

My mom owns a R7. 

She got a pixel 9, switching to wifi for some reason does not work from the camera connect app.

I have a pixel 8 pro, switching to wifi from camera connect app works flawlessly. 

From what I can see all settings similar. Same Android same version. 

Just one connect the other doesnt.

[NatalyaP]

Greetings Jt1989,

I am sorry to hear that you are experiencing a Wi-Fi connection issue between the EOS R7 camera and your mother's Google Pixel 9 phone. It is odd that there are no issues between the camera and your Google Pixel 8 Pro when both phones are using the same Android OS.

With your mother's Google Pixel 9, check and see if there is a VPN function, setting, or app that is running. In case there is, please disable it and test to see if this helps resolve the connection issue. I would also suggest on resetting the wireless settings on the camera and establishing a new connection to the phone. Another setting to check for is to see if there may be a setting on the phone that auto switches networks to a network that does provide internet connection in case the access point the phone connects to does not provide internet service, like the EOS R7 camera. If there is such a setting, then let's disable that function to allow the Pixel 9 to stay connected to the camera's access point.

In case the issue persists, then you may submit feedback directly to Canon USA regarding this matter. Please click on the following link to visit our website and then click on the feedback option located towards the top right of the webpage.

https://www.usa.canon.com/