cancel
Showing results for 
Search instead for 
Did you mean: 

What is wrong with my canon R?

Usapin
Apprentice

Hey everyone. I'd love some feedback on this issue, as I am completely out of ideas.

I am trying to find the shutter count on my camera, but every time I try connecting my camera to a 3rd party app on my windows desktop, the program wont connect to the camera.

My computer recognizes the canon r just fine, as I am able to access my camera via file explorer, but for some reason, both programs (canon eos digital info and freeshuttercount) won't connect.

When I try to connect, the screen on my camera flashes from a computer icon, then to picture mode, then back to the computer icon.

Any of you guys have an idea what the issue might be?

2 REPLIES 2

Waddizzle
Legend

The most reliable way to get a shutter count is to send the camera to Canon.  Siome say that it is the only reliable way to get an accurate count.

The third part apps do not work. Stop trying to use them.  Some apps inject code into the firmware to function.  Caution, you may corrupt the firmware.  Stop tryin to use those apps.

Personally, I feel a shutter count is of dubious value.  It always raises the question of WHEN.  When was the count taken?  How much use has the camera seen since then?

--------------------------------------------------------
"The right mouse button is your friend."

Tronhard
Authority

I agree with Bill here.  A shutter count is of little use and most apps don't read Canon's shutter counts. Furthermore, if the camera is used for video the shutter count won't display the amount of time the camera is actually recording, so it's of limited value.  Is there a specific reason you need the shutter count?


cheers, TREVOR

Professional photographer, engineer and educator since 1980

"All the beauty of life is made up of light and shadow", Leo Tolstoy;
"Skill in photography is acquired by practice and not by purchase" Percy W. Harris
"A good swordsman is more important than a good sword" Amit Kalantri
Technique will always Outlast Tech - Me
Announcements

08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x