06-17-2023 02:47 PM - edited 06-17-2023 02:58 PM
I recently got my new Canon R5. When recording video (in 8k, 4k, HD) random pixel dots and lines show up in the footage. The location on the sensor/image is random and it occurs on one frame only. The pixels are NEVER the same, so it´s not a dead or stuck pixel issue. The colors vary (red, green, white, purple, blue). I tired manual cleaning sensor option several times, I tried different memory cards, different batteries (original canon ones), I updated the firmware, I reseted the camera and the problem still persists. This does not happen in still photography. I have only used the camera one month for outdoor still photos. HELP!
06-17-2023 05:05 PM
Tell us something about the posted images. What are we looking at? Is it in focus?
Are these frame grabs, without any cropping? I guess you are shooting indoors. Do you experience this issue when shooting outdoors in the sunshine.
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
09/26/2023: New firmware updates are available.
CN-E45-135mm T 2.4 L F - Version 1.4.0
EOS 1DX Mark III - Version 1.8.0
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
PowerShot Elph 360HS - Version 1.1.0.0
PowerShot SX420 IS - Version 1.1.0.0
PowerShot 620 HS - Version 1.1.0.0
PowerShot SX720 HS - Version 1.1.0.0
PowerShot G1X Mark III - Version 1.1.0.0
PowerShot G7X Mark II - Version 1.2.0.0
PowerShot G9X Mark II - Version 1.1.0.0
03/30/2023: New firmware updates are available.
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.