I recently got my new Canon R5. When recording video (in 8k, 4k, HD) random pixel dots and lines show up in the footage. The location on the sensor/image is random and it occurs on one frame only. The pixels are NEVER the same, so it´s not a dead or stuck pixel issue. The colors vary (red, green, white, purple, blue). I tired manual cleaning sensor option several times, I tried different memory cards, different batteries (original canon ones), I updated the firmware, I reseted the camera and the problem still persists. This does not happen in still photography. I have only used the camera one month for outdoor still photos. HELP!
Tell us something about the posted images. What are we looking at? Is it in focus?
Are these frame grabs, without any cropping? I guess you are shooting indoors. Do you experience this issue when shooting outdoors in the sunshine.
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.