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Video R5 Random pixels and lines

sofiamejiallama
Apprentice

I recently got my new Canon R5. When recording video (in 8k, 4k, HD) random pixel dots and lines show up in the footage. The location on the sensor/image is random and it occurs on one frame only. The pixels are NEVER the same, so it´s not a dead or stuck pixel issue. The colors vary (red, green, white, purple, blue). I tired manual cleaning sensor option several times, I tried different memory cards, different batteries (original canon ones), I updated the firmware, I reseted the camera and the problem still persists. This does not happen in still photography. I have only used the camera one month for outdoor still photos. HELP! 

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1 REPLY 1

Waddizzle
Legend
Legend

Tell us something about the posted images. What are we looking at?  Is it in focus? 

Are these frame grabs, without any cropping?  I guess you are shooting indoors.  Do you experience this issue when shooting outdoors in the sunshine.

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