Tethering LR

[joannascipior]

I have a problem with tethering, when I start tethering using tether cable, my camera canon 5d mark iv is dedected, but images aren't seen on LR only on my camera. I don't know what is wrong.

[jrhoffman75]

You can call Adobe or start an online chat with them. 

[ebiggs1]

Which version of LR do you have?  You are using a known good USB cable? You did disable EOS Utility? They don't play well together.

[joannascipior]

I have Adobe subscription so I have the latest LR, theter cable super high speed, e342987 orange:) first I didnt have Eos utility when I was try tethering, when it wasnt worked I installed EOS

[ebiggs1]

I use the same USB cable.  OK, does EOSU tether for you?

[joannascipior]

Yes, EOSU tethers

[ebiggs1]

Latest LR and known good cable, EOSU works.  I think you need to get a hold of Adobe.  It sounds like an Adobe issue since we know with your set up it is possible.

I know Adobe can be a challenge with support so I wish you good luck. I wish I could help more! I don't have a 5D4 but I do tether my 1DX and it works perfectly. Anyway good luck with Adobe. Sorry.

[Waddizzle]

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@joannascipior wrote:
Yes, EOSU tethers

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The EOSU can automatically startup when you connect a Canon DSLR camera and power it up.  Make sure EOSU is not running when you want to tether to LR. 

[joannascipior]

Thank You!

[jrhoffman75]

OP said “first I didnt have Eos utility when I was try tethering, when it wasnt worked I installed EOS”