T7i Bluetooth Wont Pair with remote

[AyannaS2022]

Hi, my t7i wont connect via bluetooth to my wireless remote no matter what I try. When I hit pair, it says pairing in progress for a few minutes until it says “connection target not found”. I am not using an RC-6 or infrared remote. I have used this remote multiple times in the past easily so I dont know whats wrong this time. I have tried 3 other remotes as well as turning off bluetooth and using drive mode and resetting the wireless settings but nothing will work. Please help!! 😞

[Danny]

Thanks for joining the conversation, AyannaS2022!

So that the Community can help you better, we need to know exactly which Bluetooth remote control you're using.  Are you using Wireless Remote Control BR-E1 which is made by Canon or something else? That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[AyannaS2022]

Hi! Im not using a wireless remote made by canon. Im not sure what the brand is on any of them since Ive had them for a few years but they look very generic (just one button and on/off switch)