cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

T5i locks up / won't turn off

darkmatter661
Contributor

This is a brand new T5i with 18-135mm STM I got yesterday and I've been having problems with the camera locking up intermittently, but consistently, with or without an SD card in it.  

 

Example, with no SD card, I can turn it on in Photo mode, take a sample picture which it shows on the display, no problem, just says there's no SD card.  Now, if I place it in video mode, I notice that the camera will not auto focus.  When I try to turn it off, the display sticks for a while, the shutter won't close.  Eventually sometimes it will close and the sensor cleaning message will stay on for a long time.  I've also gotten a message several times that the lens wasn't attached, when it clearly was.

 

I've replaced the battery several times, reseated the lens, etc.  Still having problems.  Please help??  I'm sorely dissapointed!

5 REPLIES 5

darkmatter661
Contributor

Follow up to this... now the camera, when in video mode, will not auto focus and will shut off after about 20 seconds and become unresponsive.  Battery needs pulled out and replaced.  Help!

Hi darkmatter661!

 

Welcome to the Canon Forums and thanks for your inquiry! We want to make sure you're aware that the Forums aren't intended for immediate assistance, but for community feedback and support. If you require urgent help, please feel free to CONTACT US!

 

We hope this helps, and have a great day! 

Thanks, I'll contact directly.

I had the same issue and just contacted support.  Were you able to get your camera back to working order? I bought my camera around the same time you made this post but wasn't using computerized lenses so I didn't notice.  Not sure how long it's ben like that.   I really hope this is a small issue.  🙂

I had to have the body replaced entirely.  There was clearly a problem with it.  The new body works flawlessly.

Announcements
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!