cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

T5i black screen

Kimmy_a72
Apprentice

My camera was fine one day; then the next time I used it, there is an issue. When I turn it on, it says senor cleaning, then the screen goes black. If I press the ISO button, the menu won't come up. I have to press Info twice then Q to get it to come up. If I take a picture, it will not do an image review. I've checked the menu option for image review and it is turned on for two seconds as it's always been. Has anyone dealt with this? I would appreciate any help. Thank you!

1 ACCEPTED SOLUTION

Hazel_T
Product Expert
Product Expert

Hi Kimmy_a72,

The camera can show a few different displays and one of them is a blank screen. If the camera got switched to that screen it would act similar to what you are describing. You can check that by turning on the camera and repeatedly press the Info button. Each time you press the Info button the camera will cycle to the next display type it can show. When you see the one you prefer stop pressing the button and the camera will remember the screen you left it on. When the camera is set to the blank display it will not playback photos, but when it is set to one of the displays that shows information your photos should be played back after you take them.

If the LCD is going blank without pressing a button that is a sign the LCD is malfunctioning. The Info button is the only one that can make the rear LCD blank. In that case we would recommend sending the camera in for repair. 

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

View solution in original post

4 REPLIES 4

Hazel_T
Product Expert
Product Expert

Hi Kimmy_a72,

The camera can show a few different displays and one of them is a blank screen. If the camera got switched to that screen it would act similar to what you are describing. You can check that by turning on the camera and repeatedly press the Info button. Each time you press the Info button the camera will cycle to the next display type it can show. When you see the one you prefer stop pressing the button and the camera will remember the screen you left it on. When the camera is set to the blank display it will not playback photos, but when it is set to one of the displays that shows information your photos should be played back after you take them.

If the LCD is going blank without pressing a button that is a sign the LCD is malfunctioning. The Info button is the only one that can make the rear LCD blank. In that case we would recommend sending the camera in for repair. 

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

Thanks everyone. It must be a malfunction. Nothing I’ve tried to do has made a difference. I’ll be contacting Canon to see if it can be fixed. 

ebiggs1
Legend

" In that case we would recommend sending the camera in for repair."

 

The T5i is still a serviceable model?

EB
EOS 1DX and 1D Mk IV and several lenses!

Looks like it based on the Canon service request page.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic
Announcements
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!