11-12-2016 05:01 PM
How do I know if the problem is with the camera or the battery. Charger reads that the battery is fully charged, but when putting it in the camera, it doesn't come on.
11-12-2016 05:25 PM
@rtdaniels wrote:How do I know if the problem is with the camera or the battery. Charger reads that the battery is fully charged, but when putting it in the camera, it doesn't come on.
You try a different battery in the camera or the battery in a different camera.
11-13-2016 07:37 AM
As Robert noted, you will need a second camera, or battery, to figure out if it is the camera or the battery. Seeing how the charger is inidicating the battery is fully charged, my gut instinct says the camera is the problem.
The camera may have a switch associated with the battery cover door, which makes sure the door is closed by preventing the camera from turning on. Make sure you battery door is closed. Likewise, make sure the memory card door is closed. Look inside of the battery compartment for foreign objects, or bent pins.
Also, be sure to only use a genuine Canon battery.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.