My refurbished t5i arrived yesterday. Within a few minutes of getting everything put together, after I turned the camera on, it shut off and had an "err 60" message. I removed the battery, then put it back in. It worked for a little while, but the camera still locks up randomly.
If I'm recording a video, the buttons will sometimes become completely unresponsive and the manual focus stops working; I'm not even able to stop recording, and the off switch doesn't do anything, so I have to remove the battery again. I'm super bummed, I was really excited to check out the video quality.
Has anyone else experienced this issue? If so, how do you fix it? I heard the t4i had the same issue, which was resolved by a firmware update.
An error occurred preventing shooting, the lens movement may be obstructed.
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Since its brand new to you I would send it back to Canon. It has a one year warranty. (I am assuming its a Canon refurb).
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.