Can’t register my EOS 90 bought from Canon

[Kaysummer13]

I bought a new EOS 90D. When I went to register it I kept getting an error message saying Serial Number Already Registered. Its supposed to be new not refurbished. Any ideas what I should do? I got it directly from the canon site.

[NatalyaP]

Greetings Kaysummer13,

I'm sorry to hear that you are having trouble with registering your refurbished EOS 90D camera. For security reasons, I would recommend reaching out to our phone support team for assistance since we would require for you to provide us with the camera's serial number and other contact information.

Our Technical Support Team can be reached at 1-800-652-2666, Monday through Friday between 9:00 am to 9:00 pm ET and Saturday between 9:00 am to 7:00 pm ET.