Rebel T7 flashes black and white on video mode and pictures come out as pink and white.

[mem3ry]

Hi! I brought my camera on our trip to NYC and everything was working perfectly fine until I took a picture and the preview showed up as pink (with subtle white lines). I went into the photo gallery and it was the same. Then when I tried to take a video, I went to the video mode and the camera screen started flashing black and white and it has been doing that since. I've tried to reset the camera settings but I couldn't find a reset camera button when I went to the menu and I have looked everywhere possible on the camera. Please help. My camera is a Canon EOS Rebel T7.

[Waddizzle]

Sound like a failed memory card or image sensor.  What happens when you put the camera into Live View mode.  Same a video mode?  If so, I think your camera needs to be serviced.

[mem3ry]

When I put the camera into Live View Mode the same thing happens when it’s put into Video Mode. Another question, was this a user error or simply a malfunction/accident?

[Tronhard · Accepted solution]

In both cases (video and live view modes) the system is reading directly off the card and not using the optical viewfinder.  It sounds suspiciously to a failing sensor to me.  Personally, I would contact Canon support at 1-800-GO-CANON and have a chat to them.

[NatalyaP]

Greetigns, mem3ry

I would agree with Tronhard to where the issue may be the camera's sensor no longer functioning as intended. You may send your EOS Rebel T7 camera to our facility for service.

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal.

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.