This is a crazy issue, my T6i refuses to take pictures. Battery is fully charged, I can use all of the options in the menus, the touch touchscreen works. Everything works as it should until i press the button to capture the picture. I press it and it does nothing. Has anyone seen this before? It also seems like when i put the touchscreen to display the live image on the LCD it goes black. Any help would be great.
Thanks for reaching out to us! Your issue sounds frustrating, indeed! We'd like to know which lens you're using to try to narrow down the cause of the problem.
Like jrhoffman75 suggested, clear the settings to see if that resolves the issue.
Don't forget, our US-based support team is available by phone or email if you're stumped! The contact info for support can be found at the following link: http://Canon.us/SupportCF
We hope this helps!
Just got my new camera in July of this year. Used it on vacation and it worked just fine. Yesterday the same thing happened to me. I clicked the shutter button and nothing happened. I was wondering if I should return it.
Make sure it is not in movie mode. I advise resetting it back to factory defaults.
"Battery charged? SD card door shut? Lens on AF? Set it to Green Square A+"
...and a bit more detail,
Do this, on a nice day put the lens in AF with the switch on the lens. In the menus go to the Tools tab and select Clear all settings, it may be worded a bit differently. A fully charged battery and a known good SD card. Put the Rebel in Auto mode the green square. Find something with nice contrast outside and take a shot or several. If it works it is OK if it doesn't it needs service. Call Canon 1 (800) 652-2666
If it works outside on that nice day but doesn't at other times there is a problem with how you do use it, the settings or the conditions.