R7 Video Playback - issue with camera speaker

[Richard91006]

Hi,

I purchased my R7 a few months ago and have only taken still photos with the camera.  Today I tried to play with the video recording feature and recorded a short video as a test.  When I played back the video on the camera, there was no audio.  I noticed that the audio playback volume level on the camera screen showed the "headphone" symbol even though no headphone was plugged in.  I couldn't figure out how to switch the audio playback from "headphone" to the camera's built in speaker.  I then plugged a headphone into the headphone jack of the camera and was able to hear the audio during playback.  When I unplugged the headphone and played the video on the camera, the screen still showed the "headphone" symbol next to the volume level indicator.  Is there a setting to change the audio playback to the camera speaker?  Or do I need to send the camera for repair?  Thanks in advance for any advise.

[p4pictures · Accepted solution]

This sounds like the headphone socket on the camera is damaged and not disconnecting the headphone circuits when the plug is pulled out. Camera service is the way forward.

[shadowsports]

Greetings, 

I agree with Brian.  Your headphone jack should not sense the presence of a mini plug when nothing is connected.  It would appear that it's damaged.

[Richard91006]

Thanks for confirming my suspicion.