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R6 MK II Freezes (updated link)

snimatelj
Apprentice

Hi,

My apologies to those who have seen the video below. It was the wrong video. The link has been updated.

My R6MII has frozen 5-6 times since I got it late last year. The only way to wake it up is to remove the battery and put it back in. Has anyone else had a similar issue? Btw, I run the latest firmware and the issue happened with both the old and the new. Here is the link.

Thanks

 

28 REPLIES 28

WildWanderer
Apprentice

I've only had my camera for a few days, but I've already experienced this issue about three times. I keep Bluetooth enabled because it's necessary to connect to a phone and fetch GPS coordinates for location tracking. When the issue occurs, I turn on the camera and have to wait about 20 seconds before it starts up. It's just a very delayed startup, as it does eventually happen. OP, are you still experiencing this issue or have you found a resolution? 

My camera was shipped with the 1.1.2 firmware. 

Greetings,

20 sec start up?  This is not typical behavior for any of Canon's Cameras.  if you are using Canon glass, and UHS-II memory card(s) purchased from a reputable dealer, I would strongly consider returning/exchanging the device.  This is not something you should have to put up with for one moment.  Its brand new.  Put this poor experience behind you and get a working camera.       

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10

~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

Below is what the response from Canon support to me.

 

“We tested the unit using the Canon Camera Connect app and were able to duplicate the freezing black screen issue the customer was experiencing.   The issue occurs when the card access light is illuminated, indicating that images are still being written to the card.  When trying to download the images to the phone via the app while the red card access light is illuminated, we were able to get the camera to freeze.”

 

First off, the condition when Canon support duplicate the issue is not the same condition I encountered. To the best knowledge of mine, there is no way you can complete shooting camera ( meaning, while Camera is still writing the images to the card , red light still illuminating ) and transfer file using Canon connect to phone via Bluetooth at same time.

 

“When using the "Auto transfer” function within the Camera Connect App, we were able to shoot and transfer over 1000 images with no problem.”

 

Secondly, This work around suggested by Canon support is really interesting, because, the “Auto transfer” can only be done via WI-FI, not Bluetooth, essentially, Canon supports kind of admits the freeze issue is indeed related to Bluetooth function build in with Canon R6 Mark II.

 

I agree with that we should not have to put up with Canon on this issue, the Camera is still under warranty, Canon should either fix this issue or refund us, so we can get a Nikon or Sony. To the least, Nikon admits there are issues and recall their product with issues.

 

“  Secondly, This work around suggested by Canon support is really interesting, because, the “Auto transfer” can only be done via WI-FI, not Bluetooth, essentially, Canon supports kind of admits the freeze issue is indeed related to Bluetooth function build in with Canon R6 Mark II.  “

Yeah, that is how it works.  If they used Bluetooth, then you would be unhappy with how slow the transfers take for each file.

--------------------------------------------------------
"The right mouse button is your friend."

“  I keep Bluetooth enabled because it's necessary to connect to a phone and fetch GPS coordinates for location tracking.  “

Keeping Bluetooth enabled is the most likely cause of your problem.  Have you tried disabling it to see if the issue goes away?

--------------------------------------------------------
"The right mouse button is your friend."

No, but I will. However, I won't want to work without my phone connected via bluetooth. I'd rather deal with occasional 20 seconds startup times than forego GPS coordinates. 


@WildWanderer wrote:

No, but I will. However, I won't want to work without my phone connected via bluetooth. I'd rather deal with occasional 20 seconds startup times than forego GPS coordinates. 


In that case, I suggest that you use a USB cable.

Pleae start a new thread to discuss YOUR issues.  Thanks, ahead of time.

--------------------------------------------------------
"The right mouse button is your friend."

samirbridi
Contributor

Hello,

I had the same problem with my R6 Mark II recently.

I have the latest version of the firmware available on the website, as well as UHS II cards. Just to make it clear, the cards were purchased directly from BH Photo & Video, so the risk of them being counterfeited as the friend said here in the post is 0.

I don't use the option to send images or GPS on the camera, so I always leave airplane mode active, one to preserve battery consumption and the other because I have no use for it.

The issue is that even with the options activated and the original and correct card, the problem still appeared. I believe that Canon needs to review the firmware for this camera and I have already noticed that something very similar happens on the R3, which is an even higher value camera.

It's not a question of the lens, card or anything else, it's some other error that Canon doesn't want to admit. There are several people with the same bug, and here with me, 4 more photographers also had the same problem. In my case, turning the camera off and on again, it returned, but in other colleagues, just removing and putting the battery back in again.

My biggest fear with this is corrupting the event files and running out, even using 2 cards, main and backup (copy).

I hope Canon brings an immediate solution to this and admits there are problems!

WildWanderer
Apprentice

I just want to report that I was experiencing this issue on a consistent basis, but I have not had it recur since updating to the latest firmware. I don't have my camera near me, but it's the firmware from 1 - 2 months ago. 

samirbridi
Contributor

I have the latest firmware version and this problem has occurred twice now... I always use 2 cameras at events, so if it freezes again, I start using the other one, until I have time to get the R6 and do the procedure to get back activates it again.

I've had a 5D Mark III for 10 years, and I've never had any problems with it, but the R6 Mark II, I haven't had it for 1 month, and it's already presented something that could affect me at events, other than that I'm very afraid of causing a recording error. of the photos, and end up losing everything.

We need Canon's position on this, and for it to find out what could be happening and fix it.

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