R1 cluster of hot pixels

[obl918]

Canon R1 I've owned since Dec 2024. When I first got it I did some astrophotography with great results. I took lots of dark calibration images and the sensor was excellent.

Tonight I went out to take some new ones, first time doing this in over a year. Now I have a very noticeable white spot that is visible at just 2" at 1600 ISO in live view and pretty glaringly obvious in images.

The sad thing is, I hardly use the camera. It's for fun and occasional outings. It has not gotten much use. Running a sensor clean had the expected effect -- which is to say, no effect. 

Am I correct in assuming I am just totally out of luck with this flagship camera? 

[jrhoffman75]

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@obl918 wrote:

For what it's worth, I have never taken this Camera out without a proper lens and cap. I baby this thing.

I suppose sensor damage is plausible, I just can't imagine when that would have happened.

Based on how I use this, and how ridiculously careful I am with it, I suspect a defect in the sensor. I'll have to arrange for service and see. Not looking forward to the bill for that!

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Not saying anything is your fault in your particular situation, but can anyone say with 100% certainty that they never set the camera down for a minute on a table facing the sun or some similar situation. Even in your house on an end table or a table in a restaurant facing the window or the seat in your car? I consider myself very careful, but I cannot make that absolute statement. Just like lasers at an event - it only takes an instant.

[ebiggs1]

" Not looking forward to the bill for that!"

And neither would I because that is a stacked sensor and requires recalibration and alignment labor which could be almost as much as the sensor itself. I suspect you are looking at two grand (or more).

[obl918]

My math says that a CPS Platinum membership probably pays for itself on a sensor replacement.

I'll find out for sure when they send me the bill.

Sending it in.

[ebiggs1]

"My math says that a CPS Platinum membership ..."

Good for you! I was a Gold member for years and I loved it.

[obl918]

In case someone else is curious about the cost of repairing something like this...

Labor $349.00 
Parts $4,524.40 

Minus 30% for CPS Platinum (so that paid for itself!) and also add local tax rates for the parts.

I imagine this is the most expensive part of the camera. 😑
Standard Overnight Shipping & Handling $35.00 100.00% -$35.00 $0.00

[jrhoffman75]

Since they have gone over the whole camera maybe they would let you purchase CarePak. 

[ebiggs1]

"Labor $349.00"

I am surprised the labor isn't more much more. Glad you got it sorted though.

[obl918]

Far as I can tell, they only offer that within 90 days of purchase. I can't find any information about buying it on a newly-serviced unit, but I will look into that option if they offer it to me, for sure.