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Question about settings on Canon Mark lV to set up Goddox AD400 strobe lights and transmitter

PamJ4
Apprentice

I have 2- AD400 Goddox strobe lights and an XPro transmitter that came with the strobes.  I have a Canon Mark lV and can not get the camera to work with the strobes or the transmitter.  I have contacted Goddox about the strobes, but the camera settings on my Mark lV seem to be off for some reason and I don't know what I changed in the settings to cause the camera to not work with the strobes.  Can someone help me set up the right function setting so the strobes fire?  Do I need to do a firmware update? Thank you:)

3 REPLIES 3

Waddizzle
Legend
Legend

What is the complete and full model number of your camera, please?

Thansk, ahead of time.

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"The right mouse button is your friend."

Waddizzle
Legend
Legend

I recommend that you reset the camera back to its factory defaults.  Mount the transmitter on the shoe and turn it on before you turn on the camera.

--------------------------------------------------------
"The right mouse button is your friend."

PamJ4
Apprentice

I was able to figure it out with the help of B & H photo.  Thank you.

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