cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Product Registration Problems

mdowphoto
Apprentice

Hello,

 

I'm trying to register two of my cameras, a 5DMk4 and a 7DMk2. Each time I put in the serial number and purchase date, I get a confirmation email and I can see it listed in My Products. However, when I go back to my CPS page and click to open an online service request, the cameras are gone. Anyone had this issue before or know how I can contact Canon to resolve it?

 

Thanks in advance,

 

Mike

 

1 ACCEPTED SOLUTION

ebiggs1
Legend
Legend

"...how I can contact Canon to resolve it?"

 

Try 1 (800) 652-2666

Keep in mind if you did not buy genuine Canon USA products you can never, ever register them.

EB
EOS 1DX and 1D Mk IV and less lenses then before!

View solution in original post

2 REPLIES 2

ebiggs1
Legend
Legend

"...how I can contact Canon to resolve it?"

 

Try 1 (800) 652-2666

Keep in mind if you did not buy genuine Canon USA products you can never, ever register them.

EB
EOS 1DX and 1D Mk IV and less lenses then before!

mdowphoto
Apprentice
Thanks. I have no reason to suspect either product isn’t genuine. I’ll try calling on Monday.
Announcements