EOS R50 Product Registration Problems

[u8805a8ce8e]

Trying to register my EOS R50 Body, but the MyCanon website says it is already registered.  I bought it a last March from USA.Canon.com using a temporary email and didn't setup a Canon account.  

I've created a MyCanon account and uploaded the receipt, but the website refuses to connect the S/N to my account.

Can someone from Canon please help to resolve this issue?

[shadowsports · Accepted solution]

Greetings,

Do you not have access to the email you used to purchase the camera?

Checking out as a guest does not register your camera for warranty or support.

In this situation you'll need to contact support for assistance.

1-800-652-2666

[u8805a8ce8e]

Thanks for the phone number.  In the support links I've seen, theirs a phone number for sales, but this isn't a "sales" issue, so I didn't want to bother someone who couldn't help.

There seem to be lots of disconnected Canon accounts. Hard for someone like me to understand which is for what.  Ordering used 1 account.  MyCanon uses another and these forums use even another.  Perhaps I'm too simple-minded to figure it out.

At least the HW problem I have is a reported and covered issue.  The plastic power/mode selector broke off.  https://www.usa.canon.com/support/canon-product-advisories/Notice-of-Free-Repair-Service-for-the-Mir... spells it out exactly.  FWIW, I didn't get any notification email, so none of Canon accounts I have seems connected to an email address I use.

I have hundreds of email addresses and change the primary one every year or so to manage spam inbound.

[LeeP]

"I have hundreds of email addresses and change the primary one every year or so to manage spam inbound."

If you literally have "hundreds" of email addresses, this is a problem of your own creation. Perhaps you should have at least ONE primary email that doesn't change and use that for important things such as warranties??? Maybe learn from this and given that the camera is a year old and out of warranty, why bother now?

[u8805a8ce8e]

Off-topic - but computer security and convenience are often trade-offs. The convenience of dropping old spam-receiving accounts is much greater than the hassle of 1 connection being lost every decade.

The camera isn't out of warranty (yet), but that doesn't matter, since Canon has said they will fix the manufacturing issue for free until some time in 2028. That is clear in the link above.

My use of different email addresses is nuanced, as you might expect.  I've been running email servers for decades, professionally and working in computer and network security most of that time.  Having a single email address is asking to have multiple accounts hacked, IMHO.  

[rs-eos]

I think you're conflating email address with username. I have a single email address but of course different usernames and strong passwords, or passkeys, for each different system.

Way back when, the common practice was to use one's email address as their username. But that's been recognized as a poor practice for a while now.

[u8805a8ce8e]

On systems I don't control, I don't trust that emails and usernames aren't both shared to the world.  Each person needs to decide how much they will trust the IT people for each service. I tend to distrust them all.

[rs-eos]

As Lee pointed out above, this is a problem of your own creation. About all you can do here is to contact Canon directy and see if they can unwrangle your accounts.

[u8805a8ce8e]

FWIW, the registration issue was because I'd bought a "Kit" - that included both the body AND a lens, but was only trying to register the body. 

Canon was able to finish the registration once I called the 800 number and provided the light-gray on black S/N for the lens too.

Thanks to everyone.

[LeeP]

I have two emails one for "home" and one professionally. Both are 30+ years old and I may have at most 10 spam emails a day at home and nearly none at work. I click the "spam" option and they go to my junk mail, which are automatically deleted. Problem solved.