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Not very knowledgeable- need help- camera not taking pictures occasionally

ralk54
Apprentice

Hi- I had a Rebel T5 and recently upgraded to T7i.... I upgraded because of many reasons but the main reason was that my T5 would seem to "not wake up" and refuse to take a picture with my Canon EFS 18-55mm lens. I bought the T7i and I am now having the same trouble. I had the Canon EFS 18-55mm lens on and went to take a picture of my birthday cake and it would not take the picture. I tried different setting and I would press down on the button and it would not shoot.

 

Could it be a problem with the lens because this is the same lens that I used with my T5. Now I am having the same problem and am wondering if since that is the commonality between them that maybe somehow the lens caused this problem. I do NOT have this problem with my Canon 75-300mm lens. 

 

HELP!

1 REPLY 1

Waddizzle
Legend
Legend

Take a look at the post by Canon Product Expert Jesse in this thread.

 

https://community.usa.canon.com/t5/Lenses/Autofocus-not-working-18-55mm-lens/m-p/138173#M5481 

 

He describes how to resolve a very specific problem related to the AF motors in the lens being jammed.  If you remove the lens from the camera, and you hear a faint rattle when you shake it, then it is likely that you have this problem.

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