Canon Community

DavidOlson · ‎12-11-2019

Can anyone help me.

I have 2 lap tops. When I try to view my photos from my Canon 6D Mark II on one I can see the thumbnails and they open and I have all the camera information. When I try to open them on the other I can not see the photo in the thumbnail and when I try to open it it says "It looks like we don't support this file format" and I don't have any of the camera information.

Does anyone know why It may work on one but not the other lap top. I also have a Canon 80D and when I try to open the files they open as they should on both computers.

If I go through an edit program they open just fine.

I should just be able to put the card in the computer and look at the thumbnails without going through an edit program. Just can't figure out why it works on one computer but not the other. Any ideas would be appreciated.

Tronhard · ‎12-11-2019

You probably have two different build versions of windows 10. Back in about 10th May of this year MS offered one of their maintenance updates (quite a big one as I recall) and it included support for an update for their Camera RAW extension. You can download the files you need Here .

If this resolves your issue please click on the resolution button so others can find this more easily

NOTE: this requires the May 10 update for Windows 10. You SHOULD be keeping your windows up to date and patched as a matter of course, but you will definitely need to have at least the May 10 pack to install the extension. You should also note this is not an app, so you cannot communicate with it direectly... best read the information in the update screen.

cheers, TREVOR

"The Amount of Misery expands to fill the space available"
"All the variety, all the charm, all the beauty of life is made up of light and shadow", Leo Tolstoy;
"Skill in photography is acquired by practice and not by purchase" Percy W. Harris

View solution in original post

DavidOlson · ‎12-12-2019

Wow It looks like I got it. I downloaded Windows 10 version 1909 this morning.

The thumbnails still don't show the picture but when I went to open one of them, now I got a message that I needed an additional codex with a link to Microsoft store which brought me to that same link. You where right I had not finished the whole process. Now when I try to open the thumbnail it opens up a separate window with the picture. Not quite the same process as with my 80D but same end result.

Thank you for your help I really appreciate it.

DavidOlson · ‎12-13-2019

New update after my full new update and the Raw Image Extension download, everything is working as it should.

Thank you those that commented and never judged. But just helped me work it out.

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Not able to see thumbnails