Hi there, thanks for reaching out. I am really sorry to hear your new EOS R50 is acting up like this— especially freezing mid-video. That is incredibly frustrating.
Since you have already tried the "hard reset" (removing power and draining the capacitors), we need to determine if an accessory is causing a short circuit or if the camera internal power system has failed.
Please try this "Isolation" method:
-
Strip it down: Remove the SD card, any external mics, and the lens. (Put the body cap on to protect the sensor).
-
Check the Battery: Inspect the electrical contacts inside the battery compartment and on the battery itself. Ensure there is no debris or dirt.
-
Power Cycle: Insert the fully charged battery into the camera (with no lens or card attached) and try to turn it on.
The Verdict:
-
If it turns on: The issue is likely the lens (communication error) or a corrupt SD card preventing the boot sequence.
-
If it stays off: Since you mentioned you recently bought this, it is highly likely a hardware failure on the main board. The good news is that you are covered by the Canon 1-Year Limited Warranty.
I recommend sending it to our Factory Service Center so our techs can fix it or replace it. You can initiate a request and print a shipping label by logging into your MyCanon account here: https://canon.us/account
Need more help? You can grab personalized support at canon.us/account or call 800-OK-CANON (800-652-2666).
You can double-check the battery contacts to see if there is any debris or dirt down inside the battery compartment, too (the image is for reference only):
