Welcome to the Canon Community!
The Community isn't intended for immediate or direct support from Canon USA. For something like this, I'd recommend that you call support. They can go over the units with you to determine if they need to be sent in for repair, and if they do, they can give you the instructions for how to set that up. Support is at 800-OK-CANON (800-652-2666), weekdays from 9am to 6pm (ET).
If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside the USA, please click HERE for support options.
