I can't register my new EOS 90D I purchased directly with Canon!!

[vargasiaf]

Hi. I've been able to register all my Canon products except my 90D body (though I was able to register the included lens). I keep getting this message:

"The serial number you have entered is invalid for one or more of the following reasons:

1) The serial number does not match the product you have selected (FCC ID which starts with “AZD” is often mistaken for serial number.)
2) The serial number entered indicates this product was not intended for sale in the United States and is ineligible for registration and support in the U.S."

I purchased my new camera directly Canon Online Store! Please help!!!!

[Waddizzle]

This forum is not Canon Support.  You need to contact them directly.  When you try to register the gear is there a help button or a link to contact Canon if you are having trouble?

[vargasiaf]

Thanks, I will be calling them directly tomorrow. Ugh 🙄😪😔

[vargasiaf]

It's been resolved! I will be getting my replacement soon. They don't understand how that could have happened since I purchased the camera directly by them. Anyway all is good now 😁