01-23-2024 05:39 PM
Under the Gear Menu, Tab 4 is Communication Settings
> Built-In Wireless Settings > Clear Settings but when I get there, Clear Settings is greyed out and disabled so that I cannot use it. My camera is unlocked, what else could be disabling this option?
I purchased Helicon Remote for my iPad and a setup requirement is to clear settings before starting the setup process.
Solved! Go to Solution.
01-25-2024 04:48 PM
Glad you got it all sorted.
Agreed that dealing with these settings is very tedious. The last time I attempted to use the app on my phone to control my 5D IV, it flat out failed. Though the time before that, a-ok. I have a feeling that I need to once again tear down all the settings and start fresh.
01-23-2024 06:03 PM
Some settings require you to be in a "creative" mode like M or P.
01-23-2024 06:32 PM - edited 01-23-2024 06:34 PM
I tried both creative modes, M & P. The Clear Settings remains greyed out / disabled.
Frustrating.
01-23-2024 06:40 PM
Do you currently have the wireless settings disabled? If so, you need to first enable them. Then, the "Clear Settings" menu item will be selectable.
01-25-2024 04:37 PM
I did not mention before that when I enabled wireless, it greyed out the nickname as well, disabling it brought back the ability to edit the nickname but not the Clear Settings.
Your reply got me thinking so I climbed up the control hierarchy and really just guessing, tried some other things, the one that worked was turning off the Smartphone connection.
Connecting to a wireless device, the nickname, etc, are all tied together, in a somewhat confusing manner. Sadly, the manual for the Canon EOS 5D Mark IV has very little clarity about this part of the camera, calling it brief to a fault would be diplomatic.
01-25-2024 04:48 PM
Glad you got it all sorted.
Agreed that dealing with these settings is very tedious. The last time I attempted to use the app on my phone to control my 5D IV, it flat out failed. Though the time before that, a-ok. I have a feeling that I need to once again tear down all the settings and start fresh.
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