To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.
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There is an outline of most of the important features of this camera on our website. Click HERE to go there. Also, you will find out a lot about the camera and how to use it in the instruction manual, which can be downloaded as a PDF on our website. Please click HERE to go to the download page.