Having trouble connecting Canon 50 to live stream

[jordancamera88]

Hi there. I am looking to connect my Canon m50 camera to my computer so I can live stream on Streamyard and/or Zoom. 

For some reason my MacBook Pro computer won't connect to the camera. I see the screen below.

I have installed the Canon Web Utility Drive from the company's website. I also have restarted my computer. 

Things I have tried:

• Connected the camera to my computer by connecting one end of an HDMI cord plugged to the camera, the other end into a -> HD Capture Card into -> USB converter > to my MacBook Pro (Monterey) 
  
  
• Connected the camera to my computer with a standard USBC cord.

None of these methods seemed to work.

Any help would be greatly appreciated! I can't figure out what to do. 

This is the error I see:

[jordancamera88]

Thunderbolt 3 (USB-C) I belive. 

I have a USB converter piece. 

[kvbarkley]

If the converter goes to USB-A - the square one, then that cord from amazon is what you need.

[jordancamera88]

Thanks for the reply!! I purchased this today and it arrives tomorrow. I’ll let you all know if this did the trick or not. 

https://www.amazon.com/dp/B071S5NTDR/ref=as_li_ss_tl?tag=httpthinktv-20&_encoding=UTF8&linkId=445ed5...

[shadowsports]

Greetings,

My money is on Monterey not liking the capture card.   

What happens if you plug another source into the card?

[Waddizzle]

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@shadowsports wrote:

Greetings,

My money is on Monterey not liking the capture card.   

What happens if you plug another source into the card?

---

Good point.  The EOS Webcam Utility is not listed as being compatible with Monterey at the link that I posted above.

[jordancamera88]

Oh godddddd. Whattttt? So I can't live stream because I'm on Monterey?! Surely there has to be a solution for this right? 😩 Is there anything I can do? 

[jordancamera88]

Not quite sure haha. I don't have anything else to plug into the card.

I bought this HDMI cord and capture card about a year and a half ago (before Canon had an Apple drive available). Maybe these are no longer needed? Thanks for the reply. 

[jordancamera88]

I have an update! It was indeed the USB cable. I bought [Removed link per forum guidelines] and it instantly worked! 

Thank you everyone for weighing in. I really appreciate it. Happy holidays! 

[Yunusd]

Hi JoranCamera88,

The link has been removed and I need to know which cable it is as I am the same problem with M50 and Monterey