cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

HELP!!!!!!!!!! Battery seems to be dead...but when put into another camera is charged

sarahnruthphoto
Apprentice

I own a EOS t5i camera with an LP-E8 battery pack. When I insert the battery into the camera, the screen reads "Change the battery pack" with a dead battery symbol. Yet, when I insert the same battery in an identical t5i, it shows that the battery is completely charged. Therefore, I believe there is a problem with the battery and/or the original camera. Please help!!!!!

2 REPLIES 2

John_
Authority

Oh boy! Take a look inside your battery compartment, see if any of those metal battery contacts look damaged or dirty. It sounds like the battery is ok or it wouldn't work in the other T5i.

Tim
Authority

Hello sarahnruthphoto, 

 

We are sorry that this issue happens.  We recommend sending the unit into the Factory for evaluation. 

You may fill out an online repair request form at the following link to setup your repair using our online service.

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

  

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Avatar
Announcements