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Mferrymd
Apprentice
It makes a snapping sound when it’s trying to pop up but it seems jammed closed in the rear
1 ACCEPTED SOLUTION

ebiggs1
Legend

When it tries to pop-up try to help it with your fingernail.  It may be gummed up.  There is a linkage in there that can get dirt or something in it. A tiny drop of denatured alcohol can clean it off.  If not do call Canon service.

EB
EOS 1DX and 1D Mk IV and several lenses!

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5 REPLIES 5

kvbarkley
VIP

It probably needs repair. Call your local Canon Cutomer service center.

ebiggs1
Legend

When it tries to pop-up try to help it with your fingernail.  It may be gummed up.  There is a linkage in there that can get dirt or something in it. A tiny drop of denatured alcohol can clean it off.  If not do call Canon service.

EB
EOS 1DX and 1D Mk IV and several lenses!

Mferrymd
Apprentice
Thank you very much. We tried. It seems electrical.

Mferrymd
Apprentice
Oh the hassles of getting someone on the phone

Here in the USA, support is available weekdays from 8am to Midnight (ET) and Saturdays from 10am to 8pm (ET) at 1-800-OK-CANON (800-652-2666). 

 

Outside the USA, click HERE to find contact options in your country or region. 

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