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Mferrymd · ‎10-13-2018

It makes a snapping sound when it’s trying to pop up but it seems jammed closed in the rear

ebiggs1 · ‎10-14-2018

When it tries to pop-up try to help it with your fingernail. It may be gummed up. There is a linkage in there that can get dirt or something in it. A tiny drop of denatured alcohol can clean it off. If not do call Canon service.

EB
EOS 1D, EOS 1D MK IIn, EOS 1D MK III, EOS 1Ds MK III, EOS 1D MK IV and EOS 1DX and many lenses.

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kvbarkley · ‎10-14-2018

It probably needs repair. Call your local Canon Cutomer service center.

ebiggs1 · ‎10-14-2018

When it tries to pop-up try to help it with your fingernail. It may be gummed up. There is a linkage in there that can get dirt or something in it. A tiny drop of denatured alcohol can clean it off. If not do call Canon service.

EB
EOS 1D, EOS 1D MK IIn, EOS 1D MK III, EOS 1Ds MK III, EOS 1D MK IV and EOS 1DX and many lenses.

Mferrymd · ‎10-21-2018

Thank you very much. We tried. It seems electrical.

Mferrymd · ‎10-21-2018

Oh the hassles of getting someone on the phone

Stephen · ‎10-21-2018

Here in the USA, support is available weekdays from 8am to Midnight (ET) and Saturdays from 10am to 8pm (ET) at 1-800-OK-CANON (800-652-2666).

Outside the USA, click HERE to find contact options in your country or region.

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