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Firmware 1.5.0 Won't install

John_Magnan
Apprentice

I have a MacBook Pro and iPhone.  Tried using the Cannon Connect app to install firmware like I did for 1.4.  Starts the file transfer then I get "failed to transfer firmware" fault.  So I tried to use my MacBook.  Downloaded the file which is a .dmg file.  Moved it to my applications folder and it will not open.  Why can't we just get a .frm file to transfer to the camera's SD card?  Better yet develop a version of Cannon Connect that runs on Mac so we can connect via usb to the camera to update firmware.  Very frustrating.

1 REPLY 1

SamanthaW
Moderator
Moderator

Hi!

To have a better understanding of your issue, please let everyone know the model of camera you're working with.

If this is a time-sensitive matter, please check out your other support options here.

Thanks! 

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