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EOS Rebel XT: Photos won't download, running Windows XP


My camera, and this same computer, have cooperated for years. Then things started getting glitchy and I haven't been able to download photos in three months.

A few months ago (after the camera/computer strike) I upgraded the software: now the EOS Utility screen looks completely different than it did before.

I plug in the camera and still, nothing. I will see the little EOS Utility box flash on the screen, then go away. Nothing.

I uninstalled all the software, went into the Canon site and downloaded new software. To no avail.

Just for kicks, I changed the camera Communication setting f rom Print/PTP to PC Connection. It not only won't download, but a screen pops up asking for a driver. When I try to simply go to the drive on My Computer and take the photos, my camera doesn't even show up.
Cat Mad

Any further suggestions?

Thanks SO much!



Product Expert
Product Expert

Hi MrsBerry

To communicate with the Canon software, your camera must be in the "PC Connection" mode.


If your software is up to date and running well, you should not need to uninstall and reinstall the software.  For assistance with this issue, please contact us.  Please click here for contact options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.


MrsBerry I believe your XT has become a victim of time. I don't think Canon software supports it.

But alas this does not mean you can't get your photos. Before we delve into that, how about telling us what your system is?

EOS 1DX and 1D Mk IV and several lenses!
08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0

06/30/2023: New firmware version is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1

05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version

PowerShot SX420 IS - Version

PowerShot 620 HS - Version

PowerShot SX720 HS - Version

PowerShot G1X Mark III - Version

PowerShot G7X Mark II - Version

PowerShot G9X Mark II - Version


04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5