EOS Rebel T7 My pictures just vanished

[Tinamarie425]

My pictures were there yesterday. I transferred them to my pc. But didn’t save them. I just went to look at something and they are gone! Pluggers camera into computer. They are not there m. Only 10 pictures are there. There were 300 photos and 4 videos! Now all gone! Anyway to recover the files?

[Stephen]

Hi, Tinamarie425!

So that the Community can help provide you with the best solutions, it will be helpful to know which Canon camera you used, what version of Windows or macOS you have, and the software you used to transfer your photos and videos to your computer. If you can think of any other details to share, please do!

[Tinamarie425]

Eos rebel t7 windows 10. no software transferred from the hdmi cable. 
Everything was there yesterday.

[jrhoffman75]

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@Tinamarie425 wrote:

Eos rebel t7 windows 10. no software transferred from the hdmi cable. 
Everything was there yesterday.

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You can view on TV using HDMI cable, but you transfer files to computer using USB cable (or as we recommend, a card reader).

[Tinamarie425]

Sorry I meant usb. Whatever cable came with the camera. But they aren’t even showing up in the camera anymore. 

[jrhoffman75]

Maybe card got corrupted. Which brand SD card? The vendor may provide free recovery software. But first, try putting card into card reader rather tan cable connecting.

[Tinamarie425]

SanDisk sdhc it was a brand new card and brand new camera just out of the box. First use Friday night. First transfer yesterday. I don’t have a card reader but I will try and find one. Thanks for your help. 

[jrhoffman75]

There might have been a paper in the package for the SD card for recovery software. You could try the SanDisk website. 

[Tinamarie425]

I don’t have the packaging anymore.evrn if they say how to do it. I am not very tech or computer savvy I wouldn’t be able to figure it out. I’ll see if a family member can help me. Thanks for helping me! 

[stevet1]

Tinamarie,

I'd strongly encourage you to download a copy of your User's Manual in pdf format. Using a pdf reader like Adobe Acrobat, you can use the search function to search for answers to specific questions in your manual. It will make your life a whole lot easier.

Steve Thomas