EOS R8 - LCD Monitor issues

[AlonT]

What started as a sporadic failure - now seem to be constant. Other functionalities of the camera are ok.

There are no issues with the viewfinder.The touch capabilities are also fine - but the display is corrupted.

[AlonT]

I sure will.

In my case - the issue was seen before and after the 1.4.0 FW update.

[SithikaPerera]

did you resolve this problem

[lockwoodjd]

Not yet. AlonT sent their camera to Canon and we're waiting for word from them.  So I'm keeping my camera for now since it "works" at least to a degree. The bug could be either a hardware or a firmware issue. I am suspecting that the 'hash screen" has something to do with the camera's internal buffer, since it comes up with or without an SD card inserted. The surest way to trigger the bug is to run the drive at high speed, but I've had it come up a lot in single shot mode right after pressing the shutter, and if a card is installed the picture isn't recorded to it. To get rid of the hash screen I need to half-press the shutter up to a dozen times, this seems to clear the buffer but only partially.  Also note the hash screen doesn't necessarily look like the picture above, it take a different form depending on the image data in the buffer; sometimes it stays still, sometimes it modulates form.

As a side note, I purchased my R8 within 3 weeks of hitting the market, so I've had it 18+ months hence warranty is expired. It will be interesting to hear what Canon says.

[lockwoodjd]

I have sent my R8 to the Newport News service center, if anything the problem has worsened, often requiring pulling the battery to unfreeze the unit.

[AlonT]

The camera came back completely bricked. The care center didn't take responsibility and only suggested repair in an unreasonable price - by replacing the camera main board. I didn't take it and purchased a brand new R6 mark II from a different supplier. I'm never going back to those guys and would stay away from the R8

[lockwoodjd]

I accepted the repair quote. Main board was replaced, estimate and final repair cost were similar and well less than half the cost of a new or even refurbished body, which was the basis for my decision. Came back in good working order. I suspect that since I got an early production run a failure would be more likely.

[shadowsports]

Greetings,

These types of failures are uncommon, but they do happen.  There is nothing inherently wrong with the R8 from a design standpoint.  While unfortunate, this should not influence a future camera purchase decision.  Every once in awhile electronic devices can have a defect. 

Canon service and support is top notch.  They really do their best .  They want happy camera owners.  I don't think there's any correlation between production runs.  Earlier or later, defects can happen at any point when parts are being sourced from different vendors.  

As far as hanging on to a 60D, I guess any camera is better than no camera, but at 15yrs old it approaching relic status.  So much is improved.  Mirrorless has eclipsed DSLRs by leaps and bounds.  I know everyone has different standards.  All I will say is there's been massive technological improvements in the last 15 years.  Easily enough to warrant an upgrade.

[lockwoodjd]

Rick I agree with all you said. The repair cost was very reasonable (<$400) and the service rep was cordial and understanding. I even considered an R6 upgrade in lieu of repair, but the R8 has given me 18 months of solid performance. It's a keeper.