EOS R7 freezes - shutter button and on/off don't work. I pull the battery to reset.

[SimpleS]

I am new to this forum, thanks for any help you can give me!

Camera:  Canon EOS R7 Mirrorless

Lens: Canon RF 70-200mm F2.8 L IS USM

Firmware: Ver. 1.1.0

[kvbarkley]

What mode are you in? Does this happen in A+ outside on a sunny day?

[SimpleS]

I am generally a sports and theater photographer. Happens most often in a programmed button TV with 800 shutter speed…so lower light and action.  I am able to take quite a few pictures, and set the camera on my lap. Then when I bring it up to take more pictures is when it freezes. It doesn’t happen all the time, so it’s hard to know exactly why it is happening.

[kvbarkley]

"TV with 800 shutter speed"

There goes that idea. I thought it might be taking a dark frame and the camera was only appearing to be stuck.

Are you on the latest firmware?

[SimpleS]

I’ll look into that.  I’m fairly new to this camera.  Never thought about updating my firmware…I’m on 1.1.0

I haven’t changed how I use my camera, and this is a new problem, so was assuming I wouldn’t need to update the firmware.  Thanks for your help

[Waddizzle]

Make sure your wireless communication settings are disabled, if you are not actively using them.

[Tronhard]

I agree with @widdizzle, I have my cameras set to flight mode to disable all Wi-Fi and Bluetooth settings and for those cameras with GPS that is turned off to.  Those features really challenge the power supply to the camera - just giving you far more battery time alone is worth the effort.