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EOS R7 after firmware update does not turn on

AleksandarA7
Apprentice

After updating the firmware, the camera does not turn on. The battery was full, it showed a successful update, it showed the OK screen, I clicked it and now it won't turn on.
Is there a solution to the problem? Can I try something myself? Thank you!

4 REPLIES 4

Waddizzle
Legend
Legend

Turn off the camera.  Remove any memory card, lens, or accessory.  Does it turn on now?

Turn off the camera.  Remove the battery.  Fully press and hold the shutter for at least 10 seconds.  Replace the battery.  Does it turn on now?

Still no luck?  You will need to contact Canon Technical Support.

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"The right mouse button is your friend."

It doesn't turn on. 😞

Hi, AleksandarA7!  As Waddizzle recommended, it may be best to contact our support team.  You can reach them weekdays and Saturdays at 1-800-OK-CANON (1-800-652-2666).  We look forward to your call!

AleksandarA7
Apprentice

They replaced the motherboard in service. There was no other solution.

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