12-01-2025
02:18 AM
- last edited on
12-02-2025
08:18 AM
by
Danny
Hey guys I was just wondering if anyone else had this issue, I just got the R6 Mark III a few days ago and I'm running the new 1.0.1 software, formatted 2 different CFexpress cards and a regular SD card and my RAW and CRAW photos refuse to load properly. JPEG previews and loads completely fine but CR3 files refuse to open on MacOS, previews fine on Windows 11 but when opened gives the entire photo a purple tint. In contrast every CR2 file I have from other cameras (T7) work fine and as expected. These files also refuse to be imported into Lightroom and on the rare occasions their outline does show up, it remains greyed out with a (!) symbol. If I try to import from camera instead of using a reader I get these messages stating its damaged or corrupted, and if I import to local instead of cloud I get greyed selectable but undisplayable boxes in the photo reel section. Ive already reset my camera and same issue persists. could this be a new product software issue or my personal camera issue? please help
12-10-2025 08:55 PM - edited 12-10-2025 09:00 PM
Greetings,
.jpg images cannot be converted to RAW. The Canon Connect App does support RAW transfer with iOS.
For evaluation. RAW images were never provided by this threads starter. You can test using DPP or use a file sharing service (Google drive, One Drive, DropBox, etc) Upload one or more RAW images and provide a link for us here. We can test for you as well.
~Rick
Bay Area - CA
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