EOS R5 trouble transferring photos to image.canon

[sslukovenkov]

Hello,

I got EOS R5 and tried to setup with Image.Canon cloud.

While R5 got connected to home Wifi, two things did not work:

1) Image.Canon would not get the images

2) while trying to do direct trasnfer, I could select images for transfer, but actual menu with "transfer" option would not show up.

Any suggestions?

Thanks.

Regards,

Serhiy

[shadowsports]

Greetings,

Out of curiosity, what firmware version is your camera running?

https://image.canon/st/en/get-connected.html?model=32EF#ForPCusers

[sslukovenkov]

Good evening,

It is 1.9.0, one the latest.

[sslukovenkov]

i checked the link - I did everything as it was suggested. Got the code and confirmed. 

But the camera icon did not change from dark cloud symbol to red one.