EOS R100 set button and up button seem bugged

[Kay13]

Hello everyone!

I have the oddest issue with my cannon r100 camera with it's kit lens. One day I went to use and the up and set buttons on the Dial did function. I found that if I switch to auto mode, the up button works as expected but the center button will only go up. I used my phone and the app to perform a firmware update and it has me select on the to move forward. The set button worked as expected in this instance but reverted back to the issue once the update ended. This seems like a setting issue but I cannot select any so I cannot do a factory reset to fix it. 

I tried to remove battery/memory card and lens then hold shutter button for a min or 2 before putting back in. I see it did a soft reset but the issue remained
I checked every mode on the camera to ensure it was not a mode issue.

The camera still can take pictures. But Many settings are unchangeable because the set button does not function properly.

EOS R100 

Thank you!

Kay

[LeeP]

I'm going to sound like the service advisor at the car dealership when you take your car in with an issue and they cannot replicate it.

I played around with my R100 trying to figure out how to get it NOT to work correctly and I was unable to do something that caused the issue reported.

As has been suggested, do a reset if you are able to do one and if not then call on Canon. It sounds like a faulty mechanism.

I would also like to apologize for taking so long to respond. This is a deadline week for me and it was a bear and a half for my team.

[Kay13]

I completely understand and seems like I was heading that way. Now just to decide if it's time to repair or upgrade. Thank you!

[LeeP]

Pardon me if you've already said if the R100 is still under warranty. If the R100 is under warranty, then get it to Canon. The "threading" of conversations on this site is illogical and it's tough sometimes to see information quickly.