EOS M50 Mark II Dust inside the sensor?

[adcockac]

I’m a newb. Had my camera less than a month and have literally taken 6 photos. Each one has a splotch. Took the camera apart and saw what appears to be dust on the sensor. Tried blowing it off and that didn’t work. Tried the cleaner/swab method and that didn’t work either. The debris seems like it’s inside the sensor instead of on the outside? Is that possible and how do I fix it? Is that a manufacturing issue? 

[AtticusLake · Accepted solution]

The thing you're looking at isn't the sensor -- it's a block of filters in front of the sensor.  The sensor itself is behind them.

It's possible for dust to get inside this, although it's supposed to be a sealed unit.  But I just had this happen on another camera of mine.  I don't know any way to get it fixed except repair.  Canon's warranty repair has been fast and smooth for me so far -- I'll know the results when I get the camera back, hopefully in a day or two.

[shadowsports]

Greetings,

"My Camera" is which model exactly?

Please provide us with images of the debris you see as well as sample images of the photos depicting the "dust" on the sensor, images, etc.

[adcockac]

It’s the EOS M50 Mark II

Here’s a pic of the particle. Looks like you could blow it away but it’s under the surface. 😞

 

[AtticusLake · Accepted solution]

The thing you're looking at isn't the sensor -- it's a block of filters in front of the sensor.  The sensor itself is behind them.

It's possible for dust to get inside this, although it's supposed to be a sealed unit.  But I just had this happen on another camera of mine.  I don't know any way to get it fixed except repair.  Canon's warranty repair has been fast and smooth for me so far -- I'll know the results when I get the camera back, hopefully in a day or two.

[ebiggs1 · Accepted solution]

"The thing you're looking at isn't the sensor -- it's a block of filters in front of the sensor."

Simply a play on words. For practical reasons, it appears to new folks to be the sensor but the bottom line is you need to get professional cleaning done. Call Canon.  1 (800) 652-2666

[adcockac]

Thank you for the help, everyone!