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EOS C500 Mark II- inconsistencies with SDI Out terminals

bbellotte
Apprentice

Hey all - 

Looking for any suggestions, I'm using a c500mkii with the Mon and SDI Out terminals (one on body monitor, 1 teradek sending signal to video village). I'm using a Shogun Inferno from the SDI Out (for a ProRes backup record) and the monitor out sends the video village signal. Recently, I've had inconsistencies with the SDI output and now it's stopped working altogether. I've tried to down-res the video to SDI Out (2K/1080, and 1080), but nothing. I can get monitor signal out to other devices no problem and the Shogun can receive the monitor out signal. I've tried a down converted signal (1080) to a SmallHD Cine7, but can't seem to get any SDI signal to that monitor regardless so that's probably a separate issue. 

I've updated the firmware (1.1.3.1) and no change. We used the C300 mkii before this and only had an issue until forcing an HD signal instead of UHD. We had a shoot with these cameras a couple weeks ago with this same setup and was able to get and record UHD to the shogun. Just wondering if anyone has any insight or experience with this? 

We generally shoot UHD (3840x2160), 23.98p, XF-AVC format. 

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