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EOS 2000D Camera Connect Video Download

Rockape1690
Apprentice

I am unable to import videos from my Canon to my cellphone . Photos are no problem but it says video format not supported ! Amy advise please?

4 REPLIES 4

Danny
Moderator
Moderator

Hi, Rockape1690!

So that the Community can help you better, we need to know exactly which Canon camera model you're using in addition to whether you're using an iPhone or an Android phone. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Thanks Danny . Canon EOS 2000D. Andriod Phone is a Hisense H50

Waddizzle
Legend

I think the basic problem is that you are using an Android device, which are not normally able to play MOV video files.  The MOV format is owned by Apple..  

There are work arounds.  I think the free VLC app can play MOV files, but that does not solve the problem of getting the files out of the camera and onto your Android device.  The Android OS does not directly support MOV files.

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"The right mouse button is your friend."

Thanks very much . I am due to get a new phone so Apple  it is 

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