08-30-2024 01:49 PM
Trying to contact Canon USA is difficult.
I just purchased the R5 Mark II and was looking for a screen protector. Seeing some inconsistent information on Amazon, I went to the Canon USA website and looked at the specs. The LCD information lists the screen size as:
3.0-inch (screen aspect ratio of 3:2)
2.95 in./7.5cm diagonal (2.44 in./6.2cm width, 1.65 in./4.2cm height)
which is the same as for the R6 Mark II. There seems to be a bit of confusion on the photography forum I use, so I pulled out my calipers and measured both. The correct measurement is:
3.2-inch (screen aspect ratio of 3:2)
3.15 in./8.01cm diagonal (2.63 in./6.67cm width, 1.75 in./4.44cm height)
which is the same as the original R5.
Can anyone here contact Canon? Admin?
08-30-2024 02:02 PM
Looks like a copy and paste error. Canon sales company in Japan and Canon UK websites list the EOS R5 Mark II screen as a 3.2 inch screen with aspect ratio of 3:2. Canon UK website lists the EOS R5 original version as as 3.15 inch with 3:2 ratio, yet the Canon Camera Museum page for the EOS R5 shows 3.2 inch and 3:2 ratio.
I suggest you use the feedback function on the webpage and send you noted error to Canon USA.
08-30-2024 02:58 PM
Where is the feedback function?
08-30-2024 02:08 PM
I've always been able to talk to a person easily using either of these numbers.
800-385-2155 or 800-652-2666
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
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