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EOS R8 - Freezing after recording 1-2 seconds, firmware update made lcd screen glitch

raulito
Apprentice

After years working perfectly, my camera suddenly gave glitches and froze when recording after 1-2 seconds.
I updated the firmware in hopes to fix the problem but now the lcd screen appears glitched even when not recording.
I bought this camera when it was released, and I have take extreme care of it, never dropped, and never got water on it. 
I am pretty disappointed that Canon does not want to be responsible for what clearly is a factory defect that has affected a lot of R8 and more R cameras. 
But if someone in the community have the knowledge to fix the issue I´ll deeply appreciate it. 
Even thought the visor and hdmi out work properly, whenever I try to record, the camera freezes again, and after half pressing the shutter button a couple times, it reboots. But can not be used for anything really. I was hoping to film a shortfilm with this camera but is literally impossible. I want to bring visibility to this problem, and clarify that I am from Mexico, Puebla. 

WhatsApp Image 2026-06-10 at 2.38.50 PM.jpeg

 

1 REPLY 1

Waddizzle
Legend
Legend

I am sorry to hear about your camera situation. It sounds like a trip to a Canon Repair Center is needed.

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"Enjoying photography since 1972."
EOS R6 V RF20-50mm F4 L IS USM PZ Lens Kit
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