Canon R5 price match

[kattyliu]

Purchased Canon R5 body with lens on 4/29/24 for $4299. Discovered the price dropped to $3899 on 5/10/24. Contacted customer service, and they graciously offered to refund the difference.

Exceptional service! I'll keep you posted once the refund is processed.

[Thishere]

I have the same situation with the R7. Did you call the return line or actual customer service?

[shadowsports]

Greetings,

If you are within the 14 day return window, give the sales team a call.  

[stevet1]

kattyliu,

Canon is under no obligation to give you money.

For a company to do that, to me, is just phenomenal, and is an example of why I will remain a loyal Canon customer.

Steve Thomas

[Stephen]

Canon USA does not have a price match policy.

Please see the following:
Terms of Sale: https://www.usa.canon.com/order-help/terms-of-sale 
and
Return Policy: https://www.usa.canon.com/order-help/returns-and-exchanges